Terms of service

HUMSAFARSETU TERMS OF SERVICE Effective date: 18 August 2026 Last updated: 18 August 2026 1. WHO WE ARE AND WHAT THESE TERMS COVER HumsafarSetu is a software-as-a-service platform operated from Ahmedabad, Gujarat, India. In these Terms, “HumsafarSetu”, “we”, “us” and “our” mean the person or entity identified as the seller on the applicable order form, payment confirmation or tax invoice and trading under the HumsafarSetu brand. Our official legal and support contact is support@humsafarsetu.com. These Terms govern access to and use of humsafarsetu.com, the HumsafarSetu administration platform, customer applications, APIs, reports, communications tools and related services (collectively, the “Service”). The Privacy Policy and Refund and Cancellation Policy form part of these Terms. HumsafarSetu provides business software for travel agencies and related businesses. Unless expressly stated in an order, we are not a travel agent for your customers, tour operator, airline, hotel, transporter, insurer, payment gateway, government authority, tax adviser or other travel supplier. You remain responsible for travel services that you sell, arrange or communicate through the Service. 2. ACCEPTANCE AND AUTHORITY You accept these Terms when you create an account, click an acceptance box, place or pay for an order, sign an order form, or access or use the Service. If you act for an organisation, you confirm that you have authority to bind it. “Customer” and “you” include that organisation and its authorised users. You must be at least 18 years old and legally capable of entering a binding contract. If you do not accept these Terms, do not use the Service. Any mandatory right available under applicable law remains unaffected. 3. ACCOUNTS AND SECURITY You must provide accurate, current and complete account, billing and business information and keep it updated. Accounts are organisation-specific and may not be sold, shared outside your organisation or used to conceal the identity of the actual operator. You are responsible for authorised users, role permissions, device access, passwords, multifactor authentication, API credentials and all activity under your account. You must promptly revoke access when a user leaves or changes role and notify us immediately at support@humsafarsetu.com of suspected compromise, unauthorised access or security incidents. We may require identity, authority or payment verification before changing ownership or security settings. 4. SUBSCRIPTIONS, ORDERS AND RENEWALS The selected plan, billing interval, permitted features, usage limits, trial period, setup fee, taxes and price are shown before purchase or in an order form. Unless an order expressly states otherwise, a subscription starts when payment and required verification are completed and continues for the purchased monthly or annual term. Subscriptions do not automatically renew unless the checkout clearly discloses automatic renewal and you separately authorise it. Where renewal is manual, access may be restricted or suspended at expiry. Upgrades may take effect immediately with the price difference shown at checkout. Downgrades ordinarily take effect at the next term and may reduce limits or features. Trials may be limited, modified or withdrawn to prevent abuse. One customer or connected business may not repeatedly obtain introductory benefits by creating multiple accounts. 5. PRICES, TAXES AND PAYMENT Prices are stated in Indian Rupees unless otherwise shown. GST and other taxes are charged as required by applicable law and the information supplied by you. You are responsible for accurate legal name, billing address, state code and GSTIN. We may correct an invoice where information was inaccurate, without changing the underlying commercial price. Payments may be processed by third-party gateways such as Razorpay or Cashfree. We do not ordinarily receive or store complete card, UPI PIN or banking credentials. Gateway availability, authentication and settlement are also governed by the gateway and banking network rules. You authorise us and the payment processor to verify and collect the displayed amount. You must not initiate an unjustified chargeback. A genuine billing dispute should first be sent to support@humsafarsetu.com with the order number and supporting details. Refunds and cancellations are governed by the Refund and Cancellation Policy and mandatory law. 6. LICENCE AND PERMITTED USE Subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right during the subscription term to use the Service for your internal travel-business operations and authorised customer service. You must not: copy, resell, sublicense or commercially exploit the Service except as expressly allowed; reverse engineer or attempt to obtain source code except where law cannot prohibit it; bypass usage, tenant, authentication or security controls; access another organisation’s data; upload malware or unlawful content; conduct vulnerability testing without written permission; scrape, overload or disrupt the Service; use the Service for fraud, spam, unlawful surveillance or infringement; misrepresent HumsafarSetu as a travel supplier; or use outputs to make unlawful or discriminatory decisions. We may apply reasonable technical limits, rate limits and safeguards and may investigate suspected misuse. 7. YOUR DATA AND RESPONSIBILITIES TO TRAVELLERS “Customer Data” means information, documents and content submitted by or for you, including traveller, customer, employee, supplier and booking information. As between the parties, you retain rights in Customer Data. You grant us and our processors a limited right to host, copy, transmit, secure, back up and otherwise process Customer Data only to provide, maintain, support and protect the Service, comply with law and follow your lawful instructions. You are responsible for the lawfulness, accuracy and quality of Customer Data and for giving all required notices and obtaining all required consents or other lawful authority. This is especially important for passport or identity documents, financial information, health or accessibility requirements, information about children, employee information and communications sent by email, SMS, WhatsApp or push notification. You must configure roles using least privilege, avoid unnecessary collection, honour valid data-subject requests, keep your own legally required records and exports, and ensure that your privacy notices accurately describe your use of HumsafarSetu. You must not instruct us to process data unlawfully. 8. THIRD-PARTY SERVICES AND TRAVEL SUPPLIERS The Service may integrate with hosting, payment, email, messaging, maps, Firebase, notification, accounting or travel services. Third-party services may change, fail or impose separate terms. We are not responsible for a third party’s acts, content, prices, availability, travel fulfilment, cancellation or refund decisions. Bookings, quotations, itineraries, tickets, visa information, taxes and supplier data require human verification. You are responsible for confirming names, dates, fares, availability, cancellation rules, visa and health requirements, tax treatment and supplier commitments before communicating or issuing them. HumsafarSetu records and automates workflows but does not guarantee that third-party travel information is complete or current. 9. INTELLECTUAL PROPERTY AND FEEDBACK The Service, software, designs, documentation, workflows, trademarks and related intellectual property belong to HumsafarSetu or its licensors. No ownership transfers to you. You may use generated reports and customer-facing documents for your business, subject to third-party rights and applicable law. If you submit suggestions or feedback, you permit us to use them without restriction or payment, provided we do not identify you or disclose confidential Customer Data without permission. 10. CONFIDENTIALITY Each party must protect the other party’s non-public business, technical and security information using reasonable care and use it only for the contractual relationship. Confidential information does not include information lawfully public, already known without restriction, independently developed, or lawfully received from another source. A party may disclose information when legally required after giving notice where permitted. 11. SERVICE OPERATION, CHANGES AND SUPPORT We aim to provide a secure and reliable Service but do not promise uninterrupted or error-free operation. Maintenance, security response, internet failures, hosting outages and third-party incidents may affect availability. We may modify features to improve the Service, comply with law, address security or prevent abuse. We will give reasonable notice of a material reduction to a paid core feature where practicable. Support is provided through the contact and service levels stated in the applicable plan or order. Beta, preview or experimental features may be changed or discontinued and should not be relied on for critical operations. 12. SUSPENSION AND TERMINATION You may stop using the Service and request cancellation under the Refund and Cancellation Policy. We may suspend access where payment is overdue, limits are materially exceeded, use creates a security or legal risk, information is fraudulent, or these Terms are materially breached. Where reasonably possible, we will provide notice and an opportunity to cure. Either party may terminate for an uncured material breach after reasonable written notice, or immediately where cure is impossible, fraud or unlawful conduct is involved, or continued performance is prohibited by law. On termination, the licence ends and amounts already due remain payable. On written request made within 30 days after termination, and subject to account verification and payment of undisputed dues, we will provide a reasonable export of available Customer Data in a supported format. We may thereafter delete or anonymise data, subject to legal retention duties, security requirements and backup cycles. You should maintain independent copies of critical business and statutory records. 13. WARRANTIES AND DISCLAIMERS Each party warrants that it has authority to enter the agreement. We warrant that the Service will be provided with reasonable skill and care substantially in accordance with published documentation. Except for that express warranty and rights that cannot legally be excluded, the Service is provided on an “as available” basis. We do not guarantee any particular revenue, booking, tax, legal, regulatory, accounting, travel or customer outcome. Templates, calculations, exports and guidance are operational tools and are not legal, tax or professional advice. You must obtain professional review where appropriate. 14. LIABILITY Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or any mandatory consumer or data-protection remedy. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for lost profits, revenue, goodwill, anticipated savings or business opportunity, where such loss was not a reasonably foreseeable direct result of the breach. HumsafarSetu is not liable for a travel supplier’s acts, incorrect Customer Data, decisions made by your users, or loss caused by your failure to maintain account security or backups. To the maximum extent permitted by law, HumsafarSetu’s aggregate liability arising from the Service during any 12-month period will not exceed the fees paid or payable by you for the Service during the six months immediately preceding the event giving rise to the claim. This cap does not reduce any liability that applicable law prohibits us from limiting. 15. INDEMNITY To the extent permitted by law, you will defend and indemnify HumsafarSetu against third-party claims, penalties and reasonable costs arising from your travel services, unlawful Customer Data, violation of a person’s privacy or intellectual-property rights, communications sent without authority, misuse of the Service, or breach of applicable law or these Terms. This obligation does not apply to the extent a claim was caused by our breach, negligence or wilful misconduct. We will provide prompt notice and reasonable cooperation and will not settle a claim imposing non-monetary obligations on you without consent. 16. FORCE MAJEURE Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, epidemic, war, civil disturbance, government action, widespread internet or cloud failure, labour disruption or power failure, provided the affected party uses reasonable efforts to reduce the impact. Payment obligations already accrued are not excused. 17. NOTICES AND CHANGES Operational notices may be delivered in the Service or to the registered email address. Formal legal notices to HumsafarSetu must be sent to support@humsafarsetu.com with the subject “Legal Notice”. You are responsible for keeping your notice email current. We may update these Terms for legal, security, product or commercial reasons. The new effective date will be displayed. Material adverse changes will be notified reasonably in advance where practicable. Continued use after the effective date constitutes acceptance; if you do not accept a material change, you may discontinue the Service and exercise any remedy required by law. 18. GOVERNING LAW, DISPUTE RESOLUTION AND ARBITRATION These Terms are governed by the laws of India, without regard to conflict-of-law principles. Before commencing arbitration, a party must send a written dispute notice describing the facts, relief sought and supporting documents. Authorised representatives will attempt in good faith to resolve the dispute for 30 days after receipt. Urgent interim or protective relief may be sought without waiting where necessary. Subject to the statutory-rights paragraph below, any dispute arising out of or relating to these Terms, the Service or the parties’ relationship that is not resolved by negotiation will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended. The tribunal will consist of one independent arbitrator appointed by mutual written agreement. If the parties do not agree within 30 days of an arbitration request, the arbitrator will be appointed in accordance with Section 11 of that Act; neither party has a unilateral appointment right. The juridical seat and legal place of arbitration will be Ahmedabad, Gujarat, India. Hearings may be conducted physically in Ahmedabad or remotely as the tribunal directs. The language will be English. The award must give reasons, will be final and binding subject to remedies available under the Act, and may allocate reasonable costs in accordance with law. Courts of competent jurisdiction at Ahmedabad, Gujarat will have exclusive jurisdiction for interim measures, supervisory proceedings relating to the Ahmedabad-seated arbitration, and disputes that are legally non-arbitrable. Nothing in this section prevents either party from reporting unlawful conduct to a regulator or law-enforcement authority. Nothing waives or restricts a consumer’s right to approach a Consumer Commission or exercise any other non-waivable remedy under the Consumer Protection Act, 2019 or other applicable law. If a mandatory law gives a forum or remedy that cannot be excluded, that law prevails. 19. GENERAL These Terms, the order and incorporated policies are the entire agreement about the Service and replace prior discussions on the same subject. A negotiated written order controls over these standard Terms only to the extent it expressly identifies a conflicting clause. You may not assign the agreement without our written consent, not to be unreasonably withheld. We may assign it as part of a merger, reorganisation or transfer of the Service, provided your rights are not materially reduced. No waiver is effective unless clear and specific. If a provision is unenforceable, it will be limited or severed to the minimum extent necessary and the remainder continues. Provisions concerning payment, confidentiality, intellectual property, data, liability, disputes and accrued rights survive termination. 20. CONTACT HumsafarSetu Principal place of business: Ahmedabad, Gujarat, India Email and grievance contact: support@humsafarsetu.com Website: https://humsafarsetu.com